These Terms of Service (Terms) govern your access to and use of Snugglez: the Snugglez Discord bot, the website at https://www.snugglestripezzz.com, the game, Snugglez Premium, digital products and related services (together, the Service). The Service is operated by:

Operator

Snugglez

Support

Open a ticket in our Discord server: https://discord.gg/URCcpUMRUz

Website

https://www.snugglestripezzz.com

By adding or using the Snugglez bot, creating or using a Snugglez profile, signing in to the website, or purchasing a Snugglez product, you agree to these Terms and to our Privacy Policy and Refund & Digital Goods Policy, which form part of them. If you do not agree, do not use the Service.

1. About Snugglez

Snugglez is a Discord-based role-playing game. Players maintain a persistent profile linked to their Discord account and take part in hunting, fishing, turn-based battles, robbery, daily rewards, leaderboards, in-game shops, levelling and stat progression, achievements and collections. The website provides Discord sign-in, command documentation, the Daily Drop, the Store and account management.

Snugglez is independently operated and is not affiliated with, endorsed by or sponsored by Discord Inc. Your use of Discord remains subject to Discord's own Terms of Service and Community Guidelines.

2. Eligibility and age

2.1 Minimum age

You must have a Discord account in good standing and meet Discord's minimum age requirement, which is 13 years or any higher age required in your country. We do not knowingly allow anyone below that age to use the Service. If we become aware that a profile belongs to a user below the minimum age, we may remove it.

2.2 Users under 18

If you are under 18, you may use Snugglez only with the permission of a parent or legal guardian who has read these Terms. That parent or guardian agrees to these Terms on your behalf and is responsible for your use of the Service.

2.3 Purchases by users under 18

Purchases must be made by an adult, or by a user under 18 with the express permission of the parent or guardian who owns or is authorised to use the payment method. By completing a purchase you confirm that you are at least 18, or that you have that permission. We may ask for reasonable evidence of authorisation, and we may cancel and refund a purchase we reasonably believe was made without it. See the Refund & Digital Goods Policy for how we handle these requests.

3. Your Discord account

Snugglez runs through Discord. You are responsible for keeping your Discord account secure, for complying with Discord's rules, for having permission to use the bot in any server where you use it, and for all activity carried out through your Discord account in connection with Snugglez.

We do not control Discord. If Discord suspends or restricts your account, a server you use, or the functionality the bot relies on, you may lose access to Snugglez. We are not responsible for actions taken independently by Discord.

4. Your Snugglez profile and game data

When you first use a game command, Snugglez creates a profile linked to your Discord user ID. Your profile records information needed to run the game, including your level, experience, tier, stats, ability points, coins, gems, inventory, boosters, cooldowns, statistics, achievements, collection, Daily Drop streak and reminder preference. Separately, in servers where the feature is enabled, Snugglez keeps a server rank for you: XP and a message count earned by chatting in that server, which server admins may link to roles. Server ranks do not affect the game and can be reset by that server's admins.

Creating a profile does not give you ownership of any Snugglez software, database, artwork or game system. We may correct, migrate, restore from backup, reset or remove game data where reasonably necessary to operate, secure, maintain or improve Snugglez, for example to fix a bug, undo an exploit or change the database. We make reasonable efforts to preserve legitimate progression, but we do not guarantee that game data will always remain available or unchanged.

5. Virtual currency and items

5.1 What they are

Snugglez provides virtual currencies (coins and gems) and virtual items such as potions, elixirs, antidotes, Phoenix Feathers, Beast Lures, Robbery Shields, Hunt and XP Boosters and stat crystals (together, Virtual Items). Some Virtual Items are earned in play; some are bought in the in-game shops with coins or gems; and some are sold for real money through the Store.

5.2 Limited licence, no cash value

Virtual Items are licensed to you for use within Snugglez only. Unless we state otherwise in writing, Virtual Items have no monetary value, cannot be exchanged for real currency, goods or services, cannot be transferred, sold or gifted to another user or platform, and are not your property or a financial asset. Buying Virtual Items with real money buys a licence to use them in the game, not the items themselves.

5.3 Virtual Items can be lost through gameplay

Losing coins, gems and items is a normal part of the game, not a fault in the Service. In particular:

• Robbery and bounties. Another player can use the rob command against you and, if successful, take a portion of your coins (currently 5% to 8% of your balance, capped at 10,000 coins per robbery, and only while you hold at least 5,000 coins). A Robbery Shield absorbs the next two successful robberies for 24 hours, and you receive temporary protection after each successful robbery against you. Robbing and failing costs the robber part of their own coins. Successful robberies raise the robber's Wanted Level, which other players can act on: a successful capture pays the hunter a bounty generated by the game (not taken from anyone) and returns the captured player to an innocent status.
• Fainting. If you faint in battle you lose a portion of your coins (currently between 10% and 20%, with a minimum of 50 coins) unless a Phoenix Feather revives you.
• Consumption. Potions, lures, boosters and similar items are used up when they take effect. Boosters last a fixed number of actions.
• Spending. Coins and gems spent in the in-game shops are gone once spent.

These mechanics apply equally to currency and items you purchased with real money. The exact percentages may be rebalanced from time to time; the current values are shown in the bot's help pages and on the website.

5.4 Game balancing

We may change the balance, availability, functionality, price, drop rate, probability or other characteristics of Virtual Items and game mechanics where reasonably necessary to operate, balance or improve Snugglez. A change in the usefulness or in-game value of a Virtual Item does not, by itself, entitle you to compensation.

5.5 Changes to products you have paid for

The previous paragraph does not limit your rights under the Australian Consumer Law. If, after you purchase a product, we materially change or remove the core benefit of that product (for example, a paid item stops doing what its Store description said it would do, or a Premium perk is withdrawn during a period you have paid for), you keep every right and remedy available under the Australian Consumer Law, including any right to a repair, replacement or refund where the product no longer matches its description or fails a consumer guarantee. Where practicable we will give reasonable notice of such a change and offer a replacement of equivalent value.

6. Random outcomes and paid content

Ordinary gameplay involves chance: what you catch when you hunt or fish, whether a battle succeeds, whether a robbery works, and the coins and occasional item bonus in a Daily Drop are determined by the game's programmed odds. You must not attempt to manipulate, exploit or interfere with these systems.

We do not sell randomised rewards. No product sold for real money, and no product sold for coins or gems, is a loot box, mystery item or other reward whose contents are randomised. Every Store product and every in-game shop item lists exactly what you receive before you buy it. Some products change the odds or outcome of ordinary gameplay, for example a Hunt Booster doubles rare catch rates for 50 actions, a Beast Lure guarantees a creature encounter and a Luck Crystal permanently raises your Luck stat. The effect of each such product is described before purchase.

The Daily Drop and the daily command are free and are not sold. If we ever introduce paid content with randomised outcomes, we will update these Terms first and disclose the odds before purchase.

7. Purchases and Snugglez Premium

7.1 The Store

The Store on the website sells one-time products (gem packs, coin packs and bundles) and the Snugglez Premium membership. The product, its contents and its price in the checkout currency are shown before you pay. Prices may change for future purchases; a price change does not affect a purchase you have already completed. Prices shown as "suggested" or "coming soon" are indicative only until the product is available for checkout.

7.2 Payment

Payments are processed by Stripe under Stripe's own terms. You must be authorised to use the payment method you provide, and you must not manipulate, circumvent or abuse the checkout or payment systems. Snugglez never asks for your full card number, security code or password through Discord.

7.3 Linked Discord account required for delivery

Products are delivered to the Snugglez profile associated with the Discord account you used to sign in to the website. You must sign in with Discord before purchasing. If a purchase cannot be delivered because no Discord account is linked, we will deliver it once the link is made or refund it, as described in the Refund & Digital Goods Policy.

7.4 One-per-account products

Some products, such as the Starter Pack, may be purchased only once per account. A duplicate purchase is not delivered and is refunded.

7.5 Snugglez Premium

Snugglez Premium is a paid membership billed monthly or annually. While it is active it provides the perks listed on the Store page, currently faster action cooldowns, a larger daily reward, streak insurance, a profile badge, member pricing on gem packs and a gem grant on each successful payment (60 gems per month, or 720 gems up front for the annual plan).

• Automatic renewal. Premium renews automatically at the end of each billing period and the then-current price is charged to your payment method until you cancel.
• Cancelling. You can cancel at any time from the Account page on the website, which opens the Stripe customer portal. Cancellation takes effect at the end of the billing period you have already paid for; your perks continue until then and are not refunded on a pro-rata basis for change of mind. Gems already granted are yours to keep.
• Failed payments. If a renewal payment fails, Premium perks may be paused until payment succeeds.
• Price changes. We will give you at least 14 days' notice before a Premium price increase takes effect for your renewal. You may cancel before the new price applies.
• If we end Premium. If we withdraw Premium or a core Premium perk during a period you have paid for, section 14.3 applies and you will receive a pro-rata refund or an equivalent remedy as required by law.

7.6 Promotions

Promotional codes and member pricing are applied at checkout under the conditions shown at the time. They may be withdrawn for future purchases at any time.

7.7 No transfer of intellectual property

Paid products give you a licence to use the relevant Virtual Items or perks within Snugglez. They do not give you any ownership of Snugglez software, code, artwork, branding or game systems.

8. Delivery of digital products

Products are delivered automatically to your Snugglez profile once Stripe confirms payment, usually within a few seconds, and Premium perks activate on the same basis. Occasionally delivery can fail, for example because of a Discord or database outage, a webhook error or a missing Discord link. If you have paid but not received a product, open a support ticket in our Discord server. We will check the payment, delivery and profile records and either deliver the product, correct it or refund it, in accordance with the Refund & Digital Goods Policy and the Australian Consumer Law.

9. Refunds

Our Refund & Digital Goods Policy, available at https://www.snugglestripezzz.com/refunds, explains when we refund, re-deliver or replace products. In summary: once successfully delivered, digital goods are generally final for change-of-mind purposes. This does not affect any rights or remedies available under the Australian Consumer Law. Where the Australian Consumer Law entitles you to a remedy, we will provide that remedy as the law requires. Where the law does not require a refund, any refund we give is at our discretion.

Do not submit a false refund request or claim that a product was not delivered when it was. If you believe a payment or delivery has genuinely failed, contact us first so we can investigate. Nothing in this section prevents you from exercising your rights under applicable law or with your payment provider.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in these Terms, the Refund & Digital Goods Policy or the Privacy Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where a provision would otherwise do so, it applies only to the extent permitted by law. References elsewhere in these Terms to rights that "remain" or are "not affected" refer to this section.

11. Acceptable use

You must not:

• break any law, or Discord's Terms of Service or Community Guidelines, through the Service;
• exploit bugs, glitches or unintended mechanics, or knowingly benefit from someone else doing so;
• use scripts, macros, self-bots, alternate accounts or other automation to play, farm currency or manipulate cooldowns, robbery, leaderboards or any other mechanic;
• access or attempt to access another user's account, profile or data, or Snugglez systems, without authorisation;
• interfere with the operation, security or availability of the bot, website, database or payment systems;
• manipulate purchases, payments, promotional codes, refunds or chargebacks;
• harass, threaten or abuse other users through Snugglez; or
• use Snugglez to facilitate fraud, deception or other unlawful activity.

12. Bugs, exploits and security reports

Snugglez is an evolving project and may contain bugs. If you find a bug, exploit or security vulnerability, please report it through a support ticket in our Discord server (https://discord.gg/URCcpUMRUz). Do not use it to gain currency, items, progression, purchases or access that was not intended.

Where we find that an advantage was obtained through a bug or exploit, we may remove the improperly obtained currency, items or progression, correct affected data, revoke benefits and restrict access. We will try to distinguish an honest mistake from deliberate exploitation.

13. Game integrity

We may review gameplay, transaction, item, currency, purchase and delivery records where reasonably necessary to investigate suspected abuse or to protect the fairness and security of the game. We are not required to disclose the methods we use to detect abuse.

14. Availability and changes to the Service

14.1 Availability

We aim to keep Snugglez running but do not guarantee uninterrupted availability. The Service may be unavailable because of maintenance, updates, bugs, hosting or database problems, Discord outages or API changes, payment-provider problems, security incidents or events outside our reasonable control. We may temporarily suspend parts of the Service to maintain, repair, secure or improve it.

14.2 Changes to the game

Snugglez is a live game. We may add, remove, modify, rebalance or replace commands, features, items, currencies, rewards, probabilities, progression systems, prices, Premium perks, mechanics and interface elements. Section 5 explains how this interacts with products you have paid for.

14.3 Discontinuing a feature or the Service

We may discontinue a feature or, if reasonably necessary, the Service itself. Where practicable we will give reasonable notice on the website and in our Discord server, and we aim to give at least 30 days' notice before closing the Service. If we discontinue the Service or a paid feature and you hold unused paid benefits, for example the remainder of a Premium period, we will refund the unused portion on a pro-rata basis or provide an equivalent remedy, as the Australian Consumer Law requires. This section applies where the loss of access is caused by us and not by your breach of these Terms; section 15 applies where access is ended for misconduct.

15. Suspension and termination

15.1 Termination for serious misconduct

We may suspend or terminate your access to Snugglez, temporarily or permanently, where you seriously or repeatedly breach section 11, attempt to compromise our security, exploit bugs or vulnerabilities, commit payment fraud, abuse the refund or chargeback process, use unauthorised automation, engage in unlawful activity or seriously abuse other users. Where appropriate we will warn you and give you a chance to fix the problem first, but we may act immediately where reasonably necessary to protect Snugglez, its users, its infrastructure or third parties.

If your access is terminated for serious misconduct you lose access to your profile and all Virtual Items and Premium perks associated with it. To the extent permitted by law, we are not required to refund Virtual Items, unused Premium time or other paid benefits in that case. You may ask us to review a suspension or termination through a support ticket.

15.2 Ending access for other reasons

If we end or restrict your access for a reason other than your breach of these Terms, for example because we discontinue a feature or the Service, section 14.3 applies and your rights in relation to unused paid benefits are preserved.

15.3 Ending your own use

You may stop using Snugglez at any time. You can cancel Premium as described in section 7, and you can ask us to delete your profile and personal information as described in the Privacy Policy.

16. Intellectual property

Snugglez, including its software and source code, bot functionality, website design, logos, branding, artwork, game mechanics, text, graphics and names, is owned by or licensed to Snugglez. You may use Snugglez only for its intended purpose. You must not copy, redistribute, resell or commercially exploit Snugglez's proprietary software or content, present Snugglez as your own service, or use our branding or artwork in a misleading way. Nothing in these Terms transfers any intellectual property to you. Discord and other third-party trademarks belong to their owners.

17. Feedback

If you send us suggestions, ideas, bug reports or other feedback, you allow us to use it to operate, develop and improve Snugglez without payment or attribution. We are not obliged to act on any suggestion.

18. Third-party services

Snugglez depends on Discord, Stripe, Supabase, Vercel and other third-party providers, each of which operates independently under its own terms and privacy policy. We are not responsible for a problem caused by a third-party service to the extent it is outside our reasonable control, subject always to section 10.

19. Privacy

Our Privacy Policy, available at https://www.snugglestripezzz.com/privacy, explains what information we collect, how we use it, where it is stored and how you can access or delete it. It forms part of these Terms.

20. Disclaimers and liability

Subject to section 10, the Service is provided on an "as available" basis. We do not promise that Snugglez will always be available, error-free, compatible with Discord or third-party services, or that game data, mechanics and probabilities will never change or be lost.

To the extent permitted by law, we are not liable for loss caused by events outside our reasonable control (including Discord, hosting, database, payment-provider or internet outages), by your breach of these Terms, by unauthorised use of or loss of access to your Discord account, or by Virtual Items lost through the gameplay mechanics described in section 5. To the extent permitted by law we are not liable for indirect or consequential loss. Nothing in this section limits liability that cannot be excluded by law, including under the Australian Consumer Law, and where the law requires us to provide a remedy these Terms do not prevent you from obtaining it.

21. Your responsibility for misuse

To the extent permitted by law, you are responsible for losses or claims that arise directly from your unlawful use of Snugglez or your material breach of these Terms. This does not apply to the extent a loss or claim was caused by our own breach of law, negligence or other conduct for which liability cannot be excluded.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page.

• Minor changes (such as clarifications, new features that do not affect existing paid rights, or changes required by law) take effect when posted.
• Material changes that affect existing paid rights, for example changes to Premium perks, pricing, refunds or how paid Virtual Items work, take effect no earlier than 14 days after we post them and announce them on the website and in our Discord server. They do not apply retrospectively to a purchase completed before the effective date unless the change is required by law or is more favourable to you.

If you do not agree to a change, you may cancel Premium before it takes effect and stop using the Service. Using the Service after a change takes effect means you accept it, to the extent permitted by law.

23. Governing law

These Terms are governed by the laws of New South Wales, Australia. Subject to any mandatory consumer-protection law that applies to you, disputes about these Terms or the Service are subject to the courts of New South Wales and the courts able to hear appeals from them. Nothing in this section prevents you from exercising mandatory rights available under the law of the place where you live.

24. General

• If any provision of these Terms is invalid or unenforceable, it will be read down or severed to the minimum extent necessary and the rest of the Terms continue to apply.
• These Terms, the Privacy Policy, the Refund & Digital Goods Policy and any product-specific terms shown at checkout are the entire agreement between you and Snugglez about the Service.
• If we do not enforce a provision on one occasion, we may still enforce it later.
• We may transfer our rights and obligations under these Terms to a successor operator of Snugglez on notice to you; your rights are not reduced by a transfer.

25. Contact and support

For questions, technical problems, purchase issues, refund requests or to report abuse:

Discord server (support tickets)

https://discord.gg/URCcpUMRUz

Website

https://www.snugglestripezzz.com

For a purchase issue, tell us your Discord username or user ID, the product, the approximate purchase date, the Stripe receipt or transaction reference if you have it, and what went wrong. Never send your full card number, security code, password or authentication codes through Discord.

Snugglez is not affiliated with, endorsed by or sponsored by Discord Inc.